So will South Africa ever get its domestic tourism act together? Or will we continue to rely on politics, speaches, and what marketing execs call (cynically, I think) ‘interventions.’
More of the same? More creative media campaigns, more pointless competitions?
I ask partly because I’m beginning to think that shouting at people and telling them that they should go on holiday is about as intelligent as, well, talking to a chain link fence: the noise goes straight through, and the fence continues – quite unmoved – doing its fencey stuff.
So, since we’re almost at the end of our annual international Responsible Travel Week, perhaps we could look at whether South Africa’s domestic tourism strategy meets the requirements for responsible tourism – which was defined by the 2002 Cape Town Declaration on Responsible Tourism in Destinations as ‘Tourism that creates better places for people to live in, and better places to visit.’
(Just an aside: according to Mossel Bay Tourism’s Marcia Holm – quoted in this article – “In fact we’ve moved on a little from then, and the latest thinking is that the term ‘responsible travel’ is more inclusive than ‘responsible tourism,’ and that the word ‘people’ should be dropped from the definition because the concept needs to include the protection of the entire environment, and not just the people who inhabit it.”)
Could it be that we’re struggling to grow domestic tourism because we’re sitting with a deep hangover from Apartheid?
I think we need to look at this uncomfortable question: how many South Africans have had the training that all good tourists need? And if they haven’t, how can we ever expect them to become our guests?
The sad truth is that – even if it wasn’t planned that way – the Apartheid system ensured that entire generations could never enjoy the experience of travelling for travelling’s sake. (Sure, non-white Saffas travelled in the Apartheid years – as migrant labourers and such. Hardly what you’d do for fun, ay?)
What I’m saying is we need to start thinking very differently: more of a gentle tug than an unsubtle push.
A thought: Europe’s tourism industry got going after the Second World War because of institutions like Billy Butlin’s holiday camps. Wikipedia: “Butlins was founded by Billy Butlin to provide affordable holidays for ordinary British families.” Cheap, accessible, and open to the emerging middle class (even if it didn’t know it was emerging at the time). As a result – and two and three generations later – the British have become used to the idea of going away just for the jorl of it.
Here at home, we white South Africans had access to state-sponsored holiday resorts, and also to Parks Board rest camps. I was a child of the 60s, when accommodation in Parks Board rest camps was dirt cheap (not any more: not by fistfuls of foreign traveller Euros it isn’t).
And what did having being exposed to them achieve? It introduced generations of us to the experience of travel for travel’s sake. Which means that we’re the guys who’re now most likely to slip off to a cosy B&B or a luxurious game lodge for a weekend’s R&R. (And yes, I do understand that some people of other colours do this, too, and that some of them have been doing it for a while. But the operative word is ‘some.’)
Maybe we need to create a culture of travel for travel’s sake.
But how?
Subsidised, old-style family holiday resorts? Would South Africa’s emerging middle class use such facilities? Enjoy them? (Mebbe, mebbe not: I’m reminded of a speaker I heard at Indaba about ten years ago – he couldn’t understand white people. “Why would you go away on holiday to a place where you don’t know anyone?”)
And the industry? Are we perhaps practicing a subtle kind of Apartheid here? I don’t see any ‘entry level’ facilities any more – everyone seems to prefer catering to ‘up market’ guests these days. So where’s the channel along which the newly-empowered become tomorrow’s seasoned holidaymakers?
Or do we just want them to stay away?
A lot of questions – and I may be doing nothing more than showing my sad lack of knowledge about other South Africans by asking them.
But is anyone asking?
I think we need to. We seriously need to.
According to Ron Mader, the founder of Planata.com, the motto of Responsible Travel Week 2013 is ‘Redo, Re-Imagine, Remix.’ Is South Africa doing any of these things? And have we built the principles of responsible travel into our domestic tourism strategy?
What do you think? Please leave your comments below for everyone to see…
- And BTW: here’s an important guide to heaps of information about Responsible Travel Week: http://planeta.wikispaces.com/rtweek2013







7 users commented in " How do we cultivate South Africa’s future domestic tourist? "
Follow-up comment rss or Leave a TrackbackExcellent essay, Martin.
Not being South African, I cannot comment on the legacy of Apartheid, but I would point out that one of the emerging trends in the past few years is the cultivation of domestic tourism. This simply was not on the radar of tourism officials prior to the GFC, aka Global Financial Crisis.
Domestic tourism is maturing from under-the-radar to full-on promotion. Example: Check out the ‘Dare to visit your own state’ campaign from Oaxaca, Mexico https://twitter.com/AtreveteOaxaca which promoting locals traveling is not so exclusive as to exclude others visiting.
As we arrive at the half-way point of this year’s Responsible Travel Week, I think we should be inspired by the examples of innovative local travel that South Africans are sharing. Kudos to Cape Town for sharing responsible travel tips for visitors and for updating us on specific actions taken by tourism pros. Kudos to Mossel Bay for hosting its second annual photo safari. Could there be more, should there be more? Most certainly! Now is the time to figure out how to collaborate throughout the rest of the year so that we have something extraordinary to report in 2014.
Dear Martin,
the questions you raise seem to me both fundamental and painful. I like very much your particular way of considering things without fear to address such painful subjects (being a German I have at least a vague understanding as to the difficult process of dealing with the past). Maybe it would be helpful to know some statistics about domestic tourism in South Africa. According to a recent UNWTO Study (http://dtxtq4w60xqpw.cloudfront.net/sites/all/files/background_doc_domestic_tourism_study_overview.pdf) the ratio of international tourists to
domestic visitors in mature destinations is about 1:5, which has been reached by Thailand and Malaysia for instance (in Germany it’s about the same: 83,2% domestic travelers in 2011). If South Africa should generate completely different figures the legacy of Apartheid may provide an explanation.
Hi Martin
Trying to get our local market to travel is a challenge.
To provide cheaper holiday products is almost impossible with the very expensive cost of electricity, labor,building and maintenance and securing your facility.
The rezoning regulations for any new developments are surely ensuring that it will be almost impossible to build resorts in rural areas and land in residential areas where people would like to holiday does not come cheap.
Maybe start a “Stokvel ” holiday club – we all pay and each get a turn to have a holiday !
Hi Martin – What an interesting article about local tourism. I was also a child of the fifties and sixties. My folks were farmers and money was scarce but we could always afford a trip to the Game Reserve for a few days and what fantastic trips they were.
Today’s seasonal problems in coastal towns along the KZN South Coast stem from the fact that there is no reasonable and cheap or subsidised accommodation available. The buses arrive, packed to the rafters, but instead of looking for somewhere to stay many of the visitors get here with the full intention of sleeping in their transport or on the beaches. With inadequate ablution facilities, no inexpensive food outlets etc things go from bad to worse. It becomes a case of ‘us’ & ‘them’ all over again – resentment on the part of the beachfront apartment owners – mostly white – that the beaches become no-go areas and from the visitors a case of anything goes – a disaster waiting to happen.
The local authorities just don’t get a handle on the problem. Apart from not tapping into this huge demand for facilities and accommodation, they do not realise that a solution has to be found – and soon – before the municipalities kill off the Golden Geese who keep the coffers topped up. And of course the ‘race card’ is played over and over again, by both sides.
A look at Margate beach at the beginning of December belies the argument that the emerging middle classes are not keen on a holiday away. We need to find a solution – you could be on to a winner – a Butlin’s type experience might be the way to encourage families to get the habit.
[...] How do we cultivate South Africa’s future domestic tourist? [...]
Good morning Martin
I have tried for years to increase my local market and what I find sad is how many hotels offer different rate structures. I had clients interested in the Drakensberg Mountainbike race and one of the hotels offered a better rate and a better commission for international guests than for locals. This is cheeky and unfair. My clients “found” someone with a foreign passport as it was the only option for them to enjoy the better rates.
There is much to be said for the local market using tour operators or agents as we can always negotiate for a potential client.
However, the domestic traveller needs to be honest about family numbers and ages of children.
Dear Martin
Your thoughts are very relevant. We have our Tourism organisations such as SAT and Limpopo Tourism Agrency (LTA)talking about promoting local tourism, but do little about it. How about a Local Tousism & Travel show where the local accommodation, attractions,activities and travel can be presented to the local market in places where the local market can access it, at a reasnable cost. This could be an event where accommodation such as local B & Bs besides the usual camping, caravaning, self catering etc facilities could be marketed as holiday destinations, rather than having B&Bs at Indaba! We have just been on the Beeld Holiday Show representing our lodge. We were one of only two properties from Limpopo there. Where was LTA promoting all the camping, caravaning, 4X4 facilities, and the other local attractions etc, for the 29000 visitors to the show, who are searching for places to go? No, we had India being promoted!
Regards
Paul Hatty
Mopane Bush lodge
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