Looking around at the places I haunt – everything seems very white.
Where are the black tourists?
I know that the Western Cape has a perception problem when it comes to black visitors – but surely I should see at least some?
The thing is, if it’s true that every successful tourism economy gets 70% of its business from the domestic market, and if we don’t start seeing a significant growth in the numbers of black tourists in South Africa (and I’m talking holidaymakers, here) – we’ll never see significant growth in the tourism industry as a whole.
But – and here’s the rub – are we offering the products that black tourists want?
You have to assume not.
We all know that there’s no such thing as a typical black South African (just as there’s no typical white south African), but given this constraint, and given the huge cultural differences that exist between all the various groups in South Africa, surely we should have access to research that shows what specific sectors of our society want out of tourism?
Again, it would seem not. I asked colleagues, I searched the internet, I went through the South African Tourism site – but I found almost nothing on the subject (except perhaps this excellent article from thomaswhite.com – but it’s more about retailing than anything else. Still, it provides a useable perspective).
Surely then, commissioning this kind of research should be a priority?
I’d love to hear your views on the subject – please post your comments below.









6 users commented in " Has anyone researched what black South Africans want out of domestic tourism? "
Follow-up comment rss or Leave a TrackbackI’m with you there 100%, would love to know.
Broad stuff like what activities appeal most, to details like what would be a treat for breakfast?
Generalisations, sure, but it would be so helpful to know a bit more….
There was a poorly researched Markinor study done during the early 1990s. Like any domestic tourist anywhere, what such a person is looking for is shaped by many variables. In SA, being “previously disenfranchised” – is but one aspect. Instead one is just as much influenced by one’s educational background, economic status, taste, cultural and social background,familiarity with tourism, etc. As someone who has grown up against a muslim background – does not preclude me from enjoying visits to wine estates although I am a teetotaler, because there are other activities to enjoy there: museums, architecture, streetscapes, local produce, etc. Yet very few estates offer “halaal” food. Also the reason why we have produced our own branded grape juice!
An article caught my eye the other day regarding the controversy over the proposed hotels for KNP. Their CEO said that research into the black market showed that such people preferred hotel accommodation with a package and weren’t into self-catering; hence their wanting to build hotels to attract that market. As a guest house owner I have also discovered that the “average” black person prefers the hotel option with everything at their fingertips e.g. food “on tap”; they don’t want to have to go out looking for food, etc.
I find this article and fact, very interesting! What do we do about it? And I agree to what Shareen had to say – do we know what other local cultures enjoy and want to experience when on holiday or business-leasure?!
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Here at Umngazi we have had great success with capturing, looking after and growing the South African Domestic market, it is all about making guests feel welcome and delivering them great service and ensuring value for money, it is not complicated. That’s what everyone is looking no matter who you are.
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